With its location in the heart of Kuala Lumpur and within close proximity of a renowned shopping mall (only a stone's throw away from Pavillion KL), makes Pullman Kuala Lumpur City Centre Hotel and Residences (Pullman KLCC) a much sought-after accommodation amongst tourists and out-of-town travellers.

Previously known as Prince Hotel & Residence, the hotel was taken over by the AccorHotels and rebranded as Pullman KLCC. It offers 445 rooms and 157 serviced apartments to cater to the needs of travellers from business to family. Pullman KLCC recently completed revamping its facilities to offer a new two-bedroom family suite and other family facilities including children's area.

Yet much is still needed to be done to bring the recently acquired property up to par with Pullman brand standards. The room that I walked into, despite being clean, was rather dated. I couldn't help feeling slightly let down by the sight of its worn carpet and jaded furniture.

Yet what they are still lacking in terms of revamped facilities, they made up with great services and top of the rack hospitality one could find in any five-star hotel. Not to mention, their mouthwatering breakfast and lunch spread could tempt even the most fastidious diner.

Since it's been quite some time since I last travel on business, I forgot to ask the front desk personnel to change the billing address to my company's, much to my distress a few days later upon submitting my claims. A few phone calls after that, the account receivable department helpfully re-issued my tax invoice as per request which was what I call a true hospitality of the AccorHotels.

Do try out this hotel when you are in KL to experience the shopping scene just across the street. 

Verdict: 8/10

Pullman KLCC had not done much to rejuvenate their newly acquired property

The room design has yet to adopt the expansive and open concept that you could find in newer hotels

The luxurious bathroom has lost its grandeur to time and in crying need to be upgraded

The sink area

There's a bathtub in the room, which overlooks the toilet (something you wouldn't find in newer interior design)

The Pullman toiletries

A look inside their wardrobe

Coffee and tea making facilities